Tag: customer experience
Welcome to Hell: Paying the Price
The heat is sweltering. It’s a hot evening in late June, and the air conditioning decides to go out in the store. On my shift. I grimace as a trickle of sweat goes down my neck before my t-shirt absorbs it. There’s a fan positioned above me, but with the doors closed, only a warm ...Welcome to Hell: How Can I Help You?
I’m sitting in my car, twiddling my thumbs as I watch the numbers on the dash change—1:58 PM. Okay, time to walk in. Grimacing at the bullshit that awaits inside, I pull myself out and slam the door. Several pigeons picking at scraps from the ground flew into the air, the noise startling them. The ...